Wagon Card Terms and Conditions

The Wagon Card Loyalty Scheme:

The Terms and Conditions include, but are not limited to, the following:

1. Customers making a food or drink purchase when visiting The Wagon & Horses automatically receive points on their personal Wagon Card after registering for the card with a Crew member. 

2. Strictly over 18’s only – you may be asked for ID if you’re lucky enough to look under 25.

3. Redemption of loyalty points cannot be used in conjunction with any other discounts.

4. The Loyalty Scheme will start from 10th April 2023 and cannot be backdated for any previous transactions.  You must have your Wagon Card on you to collect points – previous transactions when your card wasn’t available cannot be backdated.

5. In the event of a power cut causing till failure, or any other technical issue preventing your Wagon Card from being swiped, points would be unavailable to collect and cannot be backdated.

6. Wagon Cards are solely and strictly for your own use and cannot be transferred between other customers to collect or redeem points on your behalf.  If a Crew member doesn’t recognise you as the valid cardholder your ID may be requested.

7. One (1) point is awarded for every one pound (£1.00) spent.

8. Points are equal to a set value with, for example, every one hundred (100) points being equal to three pounds (£3.00).

9. The reward value can be redeemed in the pub off future purchases when visiting.

10. Any balance will remain on the customer’s account.

11. If paying a deposit for an event the Wagon Card cannot be used.  The Wagon Card cannot be used against hotel accommodation bookings, pool table games, gaming or vending machines.

12. Points are valid for a maximum of 1 year from the date of receipt.

13. The number of points awarded are non-negotiable and will only be applied once per transaction.

14. The Wagon & Horses reserves the right to award additional points or levels of reward for promotional purposes over limited or extensive periods of time and as advertised.

15. The Wagon & Horses reserves the right to refuse or withdraw the promotion at any time or add additional terms and conditions from time to time.  

16. No cash alternative is available in any scenario.

17. The promotion is offered solely at the discretion of Bay Ventures 2018 Limited, trading as The Wagon & Horses, its director and staff.

18. The terms of the promotion are not transferable.

19. Any queries or complaints regarding the promotion should be made in writing and addressed to The Wagon & Horses, 27, St George’s Quay, Lancaster LA1 1RD.

20. To receive points and take part in The Wagon Card scheme your consent to receive SMS, email or postal communications, is required. You can opt-out of these communications and the Loyalty Scheme at any time by clicking ‘unsubscribe’ in any email communications you receive from us or by emailing [email protected]

21. Any personal data held by Bay Ventures 2018 Limited, trading as The Wagon & Horses, is stored securely in compliance with General Data Protection Regulations (GDPR).  
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Privacy Policy

This privacy policy sets out how The Wagon & Horses uses and protects any information that you give The Wagon & Horses when you use this website.

The Wagon & Horses is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Wagon & Horses may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2021.

What we collect

We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may also use this information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you and if you would like a copy of the information held on you please write to The Wagon & Horses, 27 St George’s Quay, Lancaster LA1 1RD or email [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.